Clients reviews about Faulkner Pest Defense & Control

I had a great experience with Faulkner Pest Control, and I especially want to recognize Mr. Ray for his excellent service. He was very professional, knowledgeable, and took the time to explain everything to us and answer all of our questions. He made the whole process feel much less stressful and made sure everything was taken care of properly. We really appreciated how friendly, respectful, and thorough Mr. Ray was. You can tell he genuinely cares about doing a good job and helping his customers. We’re very happy with the service we received and would definitely recommend Faulkner Pest Control, especially Ray, to anyone looking for reliable pest control! ~ Cristelle Q

No one ever wants to deal with pest control : but if you have to, I’m so glad I found Faulkner Pest Defense. From the first call, they were kind, professional, and incredibly knowledgeable. He took time to educate me about what was going on, explained the process clearly, and truly made me feel at ease. What really stood out was his level of care ;even when I had a late-night pest issue, he took the time to help me over the phone and reassure me through it. That kind of support is rare! If you’re looking for someone who genuinely cares about their clients and goes above and beyond, I highly recommend Faulkner Pest Defense.You wont regret it! ~ E B

I had my appointment for early morning Saturday, gave a text back to Ms. Kim that is truly wonderful! And she double checked and was able to send Mr. Ray Friday afternoon, Mr. Ray took his time triple checking everything inside me home but the work he did was outstanding! I feel I hit the jackpot finding this company. I will be doing business again with this company and tell my family about it which I know they will be using them. Some might feel they might be pricey but trust me they are worth every penny. Thank you so much! To Ms. Kim for the customer service she provided to me over the phone is the type of service you don’t see or hear no more glad she still has those skills and Mr. Ray thank you so much as well for working really hard in making sure my home is safe for my pets and family! Thank you. People reading my longs review trust me! YOU MUST HIRE THEM! ~ Batman

Mr. Ray is a hero. I called him after seeing a snake hanging out of the siding of my house. He was calm and put me at ease over the phone. He arrived that day and spent significant time explaining everything and inspecting my property. He didn’t find the snake initially as the invader had left his hiding place. However, as he was preparing to leave, the snake attempted to return to the scene, and Mr. Ray swiftly captured and removed him. I was so relieved! Mr. Ray will be coming back out to help make my backyard as snake proof as possible, and I am forever grateful. Great company, very kind, and attentive! ~ Nicole S

I was in my garage late at night when I spotted a mouse and completely freaked out. I called Faulkner Pest Control right away, and to my surprise, they were at my house within an hour! They set up traps immediately, inspected my home for possible entry points, and explained everything clearly so I knew what to expect. What really impressed me was their follow-up. They came back for additional visits to check the traps, reassess the situation, and make sure the problem was truly resolved. Thanks to their fast response and thorough work, I can finally go into my garage without feeling on edge. Highly recommend their service! ~ Tesia M

I can’t recommend Faulkner Pest Defense enough for Pest Control Services. I had a rodent problem, and his Rodent Control work was Quick and Effective. He also did Termite Treatment for me, and I haven’t had an issue since. I just looked up an Exterminator Near Me in Richmond and Houston, and I’m really glad I found him. Super Reliable and Honest, and he knows his stuff. He even helped with advice for my aunt aunt on some Bed Bug Removal service and gave me some advice on Wildlife Removal. If you need Mosquito Control, Ant Extermination, Cockroach Extermination, or Flea and Tick Control, he’s definitely the guy to call. ~ Taylor F

The best experience ever! I really thought I wasn’t goin to find any business that was willing to go on a Sunday or if they had any availability as well on a Sunday. But Thank God I came across Faulkner Pest Defense and Kimberly leaving a voicemail after I couldn’t answer letting me know it was them trying to provide their services. I was glad when she told me they were available 24/7 as well. And that’s what they did, came at my convenience and didn’t even take an hour for the raccoon to be trapped! I’m so happy for their work and smart thinking trapping that creature! Thank you! I will be a returning customer! ~ Cindy M

I waited a couple months after their service to write my review because I wanted to see if it would actually last and I’m glad to report that we are very satisfied with the service that was provided. We had so many wasps always surrounding our house. Somehow they started getting into the house and we couldn’t figure out how. Faulkner pest control came over several times to treat the issue and we haven’t seen a wasp since! Very grateful because we’d paid 3 other pest control services since moving in 3 years ago and no one treated the root cause like Faulkner did. ~ Eni E

Ray came out after hours around 10 PM and still provided amazing service. They answered my call right away, gave me a quick quote and ETA, and even explained what to do until he arrived. Once here, he removed the SNAKE in less than 5 minutes and took the time to explain everything about it. I had called another company before, and their quote was $450 with the same ETA. Ray charged $250, which was very reasonable for the time and distance. He did an excellent job, and I definitely recommend Faulkner Pest Defense! ~ Alejandra P

I had a wonderful experience with Faulkner Pest Defense! Their team was responsive and scheduled my appointment quickly. The technician arrived on time, was professional, and conducted a thorough inspection, explaining everything clearly. The treatment worked effectively, and I appreciated their use of eco-friendly products, making it safe for my kids. The follow-up service was excellent, ensuring everything remained pest-free. I highly recommend Faulkner Pest Defense for their expertise and outstanding customer service! ~ Demitric S

Mr. Ray was outstanding! I called him about a rodent issue, and he arrived on-site very promptly to take care of it. He was extremely professional, knowledgeable, and took the time to explain everything throughout the process. I really appreciated his patience and willingness to answer all of my questions. If you’re looking for someone who is reliable, professional, and genuinely cares about providing great service, I highly recommend giving Mr. Ray a call. ~ Travis B

I can’t begin to explain how much peace and relief Ray gave our family. We had raccoons for months and this other company was so horrible in conducting business. Ray came in as my last resort and was able to get a raccoon in less than 2 hrs and the rest were gone within the week. They dusted, sanitized and cleaned up our attic. Their prices are very family friendly with quick work done. Can’t thank them enough for the work done. They will have my business as long as they are in services!!! ~ Teazzy1

Tristan is AMAZING! His customer service was absolutely stellar and he was very knowledgeable of all the issues we were having at the time. He was super diligent in his work and took the time to even give us tips about preventing future disruptions from wildlife. I've since had my close friends and relatives call Tristan for all future occurrences. Best part about it is his low, affordable pricing. You don't have to pay these big name companies top dollar to receive TOP QUALITY. Thanks Tristan! ~ Tay H

"I've been thoroughly impressed with Faulkner Pest Defense exceptional service! Tristan was knowledgeable, friendly, and thoroughly explained the treatment process. The results have been outstanding - no more unwanted critters in my home! What really stood out was their attention to detail, ensuring the job was done right. Plus, their prices were very competitive. I highly recommend Faulkner Pest Defense for all your pest control needs. Five stars isn't enough - they deserve ten!" ~ Monica T

Found a snake in our garage late last night. We were lucky to have found Tristan still at work and he agreed to come help us out. After an hour long search, he finally found it's hiding spot and caught it. He made sure we were safe at all times and answered all our questions (a million of them) to put our minds at ease. We are very grateful for his service and would highly recommend his services to anyone else. ~ A P

As a business owner it was nice to see how Ms. Kim and Mr. Ray. It was nice to see our way we run business aligns with Faulkner Pest Defense. I will recommend all my customers to Faulkner Pest Defense. Thank you Mr. Ray for the amazing work you did. Thank you Ms. Kim for answer the call and the phenomenal customer service you provided to me. May God keep blessing this business and wish nothing but the best for y'all. ~ I.A C

Came on such short notice! Literally , it’s a holiday weekend and I called today at 8am and he was there within a few hours. My current home rental was infested with red ants. In the baseboards , plugs and outlets , rooms and closets. Two stories and 3 bedrooms, plus closets and around the full house outside and inside . Did such a thorough job!!! Can’t thank him enough! Would highly recommend!! ~ Kristina C

After speaking with Ray over the phone, I felt like maybe I found the right exterminator. Tristan came out and he was awesome. He was friendly, professional, respectful, and educated us on keeping pest at bay. I thought I just wanted a one and done, but after talking with him, I'm going to get continued service. Great customer service goes a long way. I'm glad I found them. ~ Valeta C

Tristian was very prompt, thorough, professional, and friendly. The price was fair and reasonable for what was needed. The best part? No more squirrels and now we know who we can call for these issues in the future. Will be doing business again friend. Take care Tristian, God bless ya and your business ~ Hydro C

Faulkner pest control is the best! They are professional and efficient. No pest problem is too large for them to handle completely. They are knowledgeable regarding the pests and how to get rid of them quickly. With many years of experience and expertise you will not be disappointed with their continued service. Call them TODAY!! Don’t DELAY! ~ Uvioeni S

I had a mouse issue and called in Faulkner, they quickly assessed the situation, sealed access points, and set up bait stations and traps that completely controlled the situation. Mr. Ray was professional, knowledgeable, and generous with prevention tips so it won’t happen again. Excellent customer service all around, would absolutely recommend! ~ Courtney A

Ray was an excellent service man and was very people oriented. He was very easy to talk to and went over and above to help me. I am a 71-yr old, retired nurse and I truly appreciated his respect and understanding. I truly am thankful, and I feel like he addressed my problem and was able to help me with it. ~ Sharlotte P

WOW Tristan was AMAZING!! Not only was he our saving grace and came the SAME-DAY to my mice issue due to his dedication, but he was very respectful to not only myself and my household, and to his workers. If you support small businesses, have someone care about your home and know their stuff, then you hit a triple-threat with Tristan. ~ Michelle B

Working with Faulkner Pest Defense, particularly with Tristan, has been a professional and efficient experience. Tristan's knowledge and expertise in pest control have been invaluable to our business. I highly recommend Faulkner Pest Defense for any pest management needs in Richmond. ~ Mark

Reviews from our customers

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